UKVisit Logo

Terms and Conditions

Effective Date: September 19, 2025

Welcome to UKvisit.org (the "Service"), a service offered by Travel Zoom LLC ("Travel Zoom," "we," "us," or "our"). These Terms and Conditions ("Terms," "Agreement") govern your access to and use of our Service. Please read these Terms carefully before using our Service.

This is Our Contract

By accessing or using our Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use our Service. We may modify these Terms at any time, and such modifications shall be effective immediately upon posting. You agree to review these Terms periodically to be aware of such modifications and your continued access or use of the Service shall be deemed your conclusive acceptance of the modified Terms.

User Accounts, Information, and Passwords

Basic User Information

You are responsible for maintaining the confidentiality of your account information, including your username and password, and for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account or any other breach of security. We will not be liable for any loss or damage arising from your failure to comply with this provision.

Your Relationship with Us

Travel Zoom is not a government agency. We are an independent service provider that assists travelers with visa and travel document applications. We do not guarantee approval of any application, as the final decision rests with the relevant government authorities. Our role is to facilitate the application process and provide support services.

Privacy and Security

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. You are responsible for maintaining the security of your device and for all activity on your account, even if that activity was not committed by you. We recommend using a strong password and enabling two-factor authentication where available.

Your Rights in Using the Service

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Service for your personal, non-commercial use. This license does not include any right to: (a) resell or make commercial use of the Service or its contents; (b) modify, distribute, or create derivative works based on the Service; (c) download (other than page caching) or copy any portion of the Service; or (d) use any data mining, robots, or similar data gathering or extraction methods.

UKvisit.org's Rights in the Service

Data Rights

By using our Service, you grant us a worldwide, non-exclusive, royalty-free license to use, copy, reproduce, process, adapt, modify, publish, transmit, display, and distribute the information you provide through the Service in order to provide you with our services and to improve our Service.

Intellectual Property Rights

The Service and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by Travel Zoom, its licensors, or other providers of such material and are protected by copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

Feedback

We welcome your feedback, comments, and suggestions for improvements to the Service ("Feedback"). You grant us a non-exclusive, transferable, worldwide, perpetual, irrevocable, fully-paid, royalty-free license, with the right to sublicense, under any and all intellectual property rights that you own or control, to use, copy, modify, create derivative works based upon, and otherwise exploit the Feedback for any purpose.

Right to Modify the Service

We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time, with or without notice. We shall not be liable to you or to any third party for any modification, suspension, or discontinuance of the Service.

Right to Engage Third Parties

We may engage third-party service providers to perform certain functions on our behalf, including processing applications, payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Right to Use Third-Party Software

Our Service may include third-party software that is subject to open source and third-party license terms. Your use of such software is subject to the applicable third-party license terms.

Right to Update Our Software

We may automatically update our software from time to time. These updates are designed to improve, enhance, and further develop the Service and may take the form of bug fixes, enhanced functions, new software modules, and completely new versions.

Right to Monitor

We reserve the right, but not the obligation, to monitor use of the Service and to review, retain, and/or disclose any information as necessary to satisfy any applicable law, regulation, legal process, or governmental request.

Requirements for Use of the Service

Your Content

You are responsible for all content, materials, code, images, or other information you post, upload, or otherwise transmit through the Service ("User Content"). You represent and warrant that you own or have the necessary rights to use and authorize us to use all User Content as described in these Terms. You may not post, upload, or transmit any User Content that: (a) infringes any intellectual property or other proprietary rights; (b) is unlawful, threatening, abusive, harassing, defamatory, libelous, deceptive, fraudulent, invasive of another's privacy, tortious, obscene, vulgar, pornographic, offensive, or otherwise inappropriate; (c) contains software viruses or any other malicious code; or (d) impersonates any person or entity or otherwise misrepresents your affiliation with a person or entity.

Verify Travel Documents

You are solely responsible for verifying that all information in your application and travel documents is accurate and complete. We strongly recommend that you verify the information on your travel document upon receipt. If you notice any errors or discrepancies, please contact us immediately.

Prohibitions

You agree not to:

  • Use the Service for any illegal purpose or in violation of any local, state, national, or international law;
  • Violate or encourage others to violate the rights of third parties, including intellectual property rights;
  • Post, upload, or distribute any content that is unlawful, defamatory, libelous, inaccurate, or that a reasonable person could deem to be objectionable, profane, indecent, pornographic, harassing, threatening, embarrassing, hateful, or otherwise inappropriate;
  • Interfere with security-related features of the Service;
  • Interfere with the operation or any user's enjoyment of the Service;
  • Upload, transmit, or distribute any malicious code, virus, or other harmful content;
  • Attempt to gain unauthorized access to the Service, other accounts, or computer systems or networks;
  • Use any automated system to access the Service;
  • Impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity;
  • Collect or store personal data about other users without their express permission; or
  • Use the Service in any manner that could disable, overburden, damage, or impair the Service.

Precautions

While we strive to provide accurate and timely information, we do not guarantee that your application will be approved or that you will receive your travel document by a specific date. Processing times vary depending on government agencies and other factors beyond our control. We recommend applying well in advance of your intended travel date.

Reliance on Information Posted

The information presented on or through the Service is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk.

Third-Party Links, Content and Services

The Service may contain links to third-party websites, applications, or services that are not owned or controlled by Travel Zoom. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites, applications, or services. You acknowledge and agree that we shall not be responsible or liable for any damage or loss caused by your use of any such content, goods, or services available on or through any such websites, applications, or services.

Artificial Intelligence Use

Our Service may utilize artificial intelligence (AI) technologies to enhance user experience and improve our services. AI-generated content or recommendations should not be considered as professional advice. You acknowledge that AI technologies may produce inaccurate or incomplete results, and you should independently verify any information before relying on it.

Commercial Terms

Single Purchase Transaction

Each purchase through the Service constitutes a separate transaction. Prices and availability are subject to change without notice.

Subscriptions

Some services may be offered on a subscription basis. Subscriptions automatically renew unless you cancel before the renewal date. You will be charged the then-current subscription fee at the beginning of each renewal period. You may cancel your subscription at any time through your account settings or by contacting customer support.

Referrals

We may offer referral programs from time to time. Referral rewards are subject to the terms and conditions of each specific program. We reserve the right to modify or terminate any referral program at any time without notice.

Availability and Pricing

All prices are subject to change without notice. We reserve the right to modify or discontinue any product or service without notice. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of any product or service.

Payment

We accept various forms of payment, including credit cards, debit cards, and other payment methods as indicated on our Service. You agree to provide current, complete, and accurate purchase and account information for all purchases. You agree to promptly update your account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed.

Shipping; Risk of Loss

For physical products, we will arrange for shipment of products to you. Title and risk of loss pass to you upon delivery to the carrier. Shipping and handling charges are non-refundable.

Refunds

Please review our Refund Policy for information about refunds and cancellations. Our Refund Policy is incorporated into these Terms by reference.

No Resale of Products

You agree not to resell or make any commercial use of the Service or any products or services obtained through the Service without our express written consent.

Taxes

You are responsible for all applicable taxes. If we are required to collect or pay any taxes in connection with your purchase, such taxes will be charged to you at the time of purchase.

Errors

We reserve the right to refuse or cancel any order if we believe the customer has provided inaccurate or incomplete information, or if we suspect fraudulent activity. In the event of a pricing error, we reserve the right to refuse or cancel orders placed at the incorrect price.

SMS Terms

By providing your mobile phone number, you consent to receive text messages from us regarding your application status, appointment reminders, and other service-related notifications. Message and data rates may apply. You may opt out at any time by replying STOP to any text message.

App Stores

If you access our Service through a mobile application downloaded from a third-party app store (such as Apple App Store or Google Play Store), you agree to comply with the applicable app store terms and conditions. The app store provider is not a party to these Terms and is not responsible for the Service or its content.

Suspension or Termination

We may suspend or terminate your access to the Service at any time, with or without cause, with or without notice, effective immediately. If we terminate your access to the Service, you remain liable for all amounts due under these Terms. All provisions of these Terms that by their nature should survive termination shall survive termination, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Disclaimers

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE. TRAVEL ZOOM DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT GUARANTEE THAT YOUR APPLICATION WILL BE APPROVED OR THAT YOU WILL RECEIVE YOUR TRAVEL DOCUMENT BY ANY SPECIFIC DATE.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TRAVEL ZOOM, ITS AFFILIATES, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM: (A) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICE; (B) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICE; OR (C) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT. IN NO EVENT SHALL OUR AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE EXCEED THE GREATER OF ONE HUNDRED EUROS (€100) OR THE AMOUNT YOU PAID US IN THE PAST TWELVE MONTHS FOR THE SERVICE.

Indemnification

You agree to indemnify, defend, and hold harmless Travel Zoom and its affiliates, directors, officers, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights, including intellectual property rights; or (d) any User Content you post or transmit through the Service.

Notices

We may provide notices to you via email, regular mail, or postings on the Service. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Electronic Communications

By using the Service, you consent to receiving electronic communications from us. These communications may include notices about your account and information concerning or related to the Service. You agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing.

Copyright & Intellectual Property (DMCA)

Notification of Copyright Infringement

We respect the intellectual property rights of others and expect our users to do the same. If you believe that content on our Service infringes your copyright, please notify us at [email protected] with the following information: (a) identification of the copyrighted work; (b) identification of the infringing material; (c) your contact information; (d) a statement of good faith belief that the use is not authorized; (e) a statement that the information is accurate and you are authorized to act on behalf of the copyright owner; and (f) your physical or electronic signature.

Counter-Notice

If you believe that content you posted was removed in error, you may submit a counter-notice containing: (a) identification of the removed material; (b) a statement under penalty of perjury that you believe the material was removed in error; (c) your contact information; (d) a statement that you consent to jurisdiction in your location; and (e) your physical or electronic signature.

Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us on the Service, constitute the entire agreement between you and Travel Zoom concerning the Service and supersede all prior agreements and understandings, whether written or oral.

Dispute Resolution

Any disputes arising out of or relating to these Terms or the Service shall be resolved in the state or federal courts located in Delaware, United States. You agree to submit to the personal jurisdiction of such courts. You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

Claims Are Time-Barred

You agree that any claim you may have arising out of or related to your relationship with Travel Zoom must be filed within one (1) year after such claim arose; otherwise, your claim is permanently barred.

Governing Law; Venue; Severability

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. If any provision of these Terms is found to be invalid or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

No Agency Relationship

No agency, partnership, joint venture, or employment relationship is created as a result of these Terms, and neither party has any authority to bind the other in any respect.

Assignment

You may not assign or transfer these Terms or your rights under these Terms, in whole or in part, without our prior written consent. We may assign these Terms at any time without notice to you.

Third Party Beneficiaries

There are no third-party beneficiaries to these Terms. The parties do not intend to benefit any third party or create any rights in any third party by virtue of these Terms.

Changes to this Agreement

We reserve the right to modify these Terms at any time. If we make material changes to these Terms, we will notify you by updating the date at the top of these Terms and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you an email notification). Your continued use of the Service after any such changes constitutes your acceptance of the new Terms.

Special Notice for California Users

Under California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.

Contacting Us

If you have any questions about these Terms, please contact Travel Zoom LLC at:
Email: [email protected]
Address: 1007 North Orange Street, 4th Floor, Suite 1382, Wilmington, DE 19801, United States